Resolved on April 13, 2026, affecting Toronto Datacenter.
We are aware of a network outage affecting certain routes to our Toronto datacenter location. At this time, regarding services hosted in Toronto; connectivity may be intermittent -- some users may be able to access services normally, while others may experience packet loss/disruptions. Our initial investigation has confirmed that this issue is not related to our infrastructure, but rather appears to be network-related upstream. We have escalated this to our upstream provider. We will continue to monitor the situation closely and provide updates as more information becomes available. UPDATE: The issue is resolved and we are continuing to monitor this closely.
Affected components
Update timeline
- resolved Apr 13, 2026, 04:34 PM UTC
We are aware of a network outage affecting certain routes to our Toronto datacenter location. At this time, regarding services hosted in Toronto; connectivity may be intermittent -- some users may be able to access services normally, while others may experience packet loss/disruptions. Our initial investigation has confirmed that this issue is not related to our infrastructure, but rather appears to be network-related upstream. We have escalated this to our upstream provider. We will continue to monitor the situation closely and provide updates as more information becomes available. UPDATE: The issue is resolved and we are continuing to monitor this closely.
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