RackNerd incident
OUTAGE - SJ119KVM, SJ116KVM, SJ117KVM, SJ124KVM, SJ147KVM, SJ152KVM, SJ195KVM, SJ218KVM, SJ121KVM
Resolved on July 24, 2026, affecting San Jose Datacenter.
We are aware that SJ119KVM, SJ116KVM, SJ117KVM, SJ124KVM, SJ147KVM, SJ152KVM, SJ195KVM, SJ218KVM, SJ121KVM are currently experiencing service availability issues. We are currently looking into this nodes further and will provide additional updates on this matter once we have more information. UPDATE: We are currently investigating a potential power delivery issue within the San Jose rack housing SJ119KVM, SJ116KVM, SJ117KVM, SJ124KVM, SJ147KVM, SJ152KVM, SJ195KVM, SJ218KVM, and SJ121KVM. We are actively coordinating with the datacenter’s on-site remote hands team to further diagnose the issue and restore stable service as quickly as possible. In the meantime, customers with VPS instances hosted on any of the above-mentioned nodes may experience intermittent service availability. We sincerely appreciate your patience and understanding while our team and the datacenter technicians work to resolve this matter. We will provide another update as soon as additional information becomes available. UPDATE: All nodes are now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.
Affected components
Update timeline
- resolved Jul 24, 2026, 02:46 PM UTC
We are aware that SJ119KVM, SJ116KVM, SJ117KVM, SJ124KVM, SJ147KVM, SJ152KVM, SJ195KVM, SJ218KVM, SJ121KVM are currently experiencing service availability issues. We are currently looking into this nodes further and will provide additional updates on this matter once we have more information. UPDATE: We are currently investigating a potential power delivery issue within the San Jose rack housing SJ119KVM, SJ116KVM, SJ117KVM, SJ124KVM, SJ147KVM, SJ152KVM, SJ195KVM, SJ218KVM, and SJ121KVM. We are actively coordinating with the datacenter’s on-site remote hands team to further diagnose the issue and restore stable service as quickly as possible. In the meantime, customers with VPS instances hosted on any of the above-mentioned nodes may experience intermittent service availability. We sincerely appreciate your patience and understanding while our team and the datacenter technicians work to resolve this matter. We will provide another update as soon as additional information becomes available. UPDATE: All nodes are now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.
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