RackNerd incident

OUTAGE - DUB100KVM

Resolved on July 26, 2026, affecting Dublin Datacenter.

resolved Jul 26, 2026, 05:07 PM UTC

We are aware that DUB100KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: ETA for a resolution on this is a few hours from now. We will share additional and more detailed information shortly. UPDATE: The physical node is currently on the bench at the datacenter for further troubleshooting. There looks to be a motherboard related issue and we are coordinating a replacement with the onsite techs. We will update with additional information shortly. UPDATE: We have narrowed down the issue to be a problematic motherboard, and to avoid further complications in the future we have taken the liberty of completely replacing it at this time, with the help of the Dublin on-site technicians. This node is now back online, and VMs hosted on this node should now be accessible. This incident is now resolved.

Started
Jul 26, 2026, 05:07 PM UTC
Resolved
Jul 26, 2026, 05:07 PM UTC
Duration
–
Detected by Pingoru
Jul 26, 2026, 05:07 PM UTC

Affected components

Dublin Datacenter

Update timeline

  1. resolved Jul 26, 2026, 05:07 PM UTC

    We are aware that DUB100KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: ETA for a resolution on this is a few hours from now. We will share additional and more detailed information shortly. UPDATE: The physical node is currently on the bench at the datacenter for further troubleshooting. There looks to be a motherboard related issue and we are coordinating a replacement with the onsite techs. We will update with additional information shortly. UPDATE: We have narrowed down the issue to be a problematic motherboard, and to avoid further complications in the future we have taken the liberty of completely replacing it at this time, with the help of the Dublin on-site technicians. This node is now back online, and VMs hosted on this node should now be accessible. This incident is now resolved.

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