Resolved after 16 hours 30 minutes, on May 7, 2018.
The fix has finished deploying to all the servers. We will continue to monitor the situation - if you are still experiencing issues opening projects, please let us know through our support channels!
Update timeline
- identified May 07, 2018, 06:31 AM UTC
We're looking into an issue where some projects are not able to be opened for editing. We are working on a fix now
- identified May 07, 2018, 08:19 AM UTC
The problem appears to be isolated to non-admin users. A fix has been identified and is being worked on.
- identified May 07, 2018, 09:27 AM UTC
A hotfix is in the deployment pipeline now
- monitoring May 07, 2018, 09:55 AM UTC
The fix has finished deploying to all the servers. We will continue to monitor the situation - if you are still experiencing issues opening projects, please let us know through our support channels!
- resolved May 07, 2018, 11:02 PM UTC
This incident has been resolved.
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