Is Quorum down?

We have identified the root cause of the issue affecting multiple Quorum features and are actively working on implementing a fix. While we work on the resolution, some features may still be impacted. We will share another update in 30 minutes.

This incident has been resolved.

We are currently investigating an increased rate of API errors across the platform. Our team is working to identify the root cause and restore full functionality. We will send an additional update in 30 minutes.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

This incident has been resolved.

We are currently experiencing a delay in processing new media content due to an issue with our media ingestion pipeline. Our team is actively investigating and working to restore normal service. What this means for you: Media alerts are delayed. You will not receive alerts for coverage published during this period until processing resumes. News Search, Article Feeds, and Media Dashboards will only display content through August 4, 3:20 PM ET. Article counts and trend metrics may appear unchanged during this time. What is not affected: No data has been lost. All previously ingested articles remain fully available and searchable. All other Quorum products and services are operating normally. We will provide another update as soon as we have additional information or a resolution.

We have identified that the issue is with our third-party media provider and are actively working with them to restore service as quickly as possible. Media alerts remain delayed, and News Search, Article Feeds, and Media Dashboards continue to display content only through August 4, 3:20 PM ET. Once service is restored, delayed articles will be processed and alerts will be sent automatically. No data has been lost, and all previously ingested articles remain fully available and searchable. All other Quorum products and services continue to operate normally. We will continue to work closely with our vendor and provide another update as soon as more information becomes available.

We continue to work closely with our third-party media provider and are actively monitoring the restoration of service. The impact remains limited to news article ingestion for Media Monitoring. News Search, Article Feeds, Media Dashboards, and news article alerts continue to experience delays while the provider restores normal processing. Social media monitoring is not affected. Twitter/X and Facebook alerts are operating normally and continue to process and deliver content as expected. No data has been lost. Once the vendor has fully restored service, delayed news articles will be processed and alerts will be delivered automatically. We will continue to monitor the situation and provide additional updates as more information becomes available.

We continue to work closely with our third-party media provider to restore service. Their engineering team remains actively engaged in resolving the issue, and we are monitoring progress and maintaining regular communication with them. The impact remains limited to news article ingestion for Media Monitoring. News Search, Article Feeds, Media Dashboards, and news article alerts continue to experience delays. Twitter/X and Facebook monitoring are not affected and continue to operate normally. No data has been lost. Once our vendor restores service, delayed news articles will be processed and alerts will be delivered automatically. We will provide another update as soon as additional information becomes available.

We continue to work closely with our third-party media provider to restore service. Their engineering team remains actively engaged in resolving the issue, and we are monitoring progress and maintaining regular communication with them. The impact remains limited to news article ingestion for Media Monitoring. News Search, Article Feeds, Media Dashboards, and news article alerts continue to experience delays. Twitter/X and Facebook monitoring are not affected and continue to operate normally. No data has been lost. Once our vendor restores service, delayed news articles will be processed and alerts will be delivered automatically. We will provide another update as soon as additional information becomes available.

We continue to work closely with our third-party media provider, who has informed us that they expect to restore service by Friday afternoon. The impact remains limited to news article ingestion for Media Monitoring. News Search, Article Feeds, Media Dashboards, and news article alerts continue to experience delays. Twitter/X and Facebook monitoring are not affected and continue to operate normally. No data has been lost. Once service is restored, delayed news articles will be processed and alerts will be delivered automatically. We will continue to monitor the situation closely and provide another update as more information becomes available.

We continue to work closely with our third-party media provider. Their team will be working throughout the weekend to address the issue and is hopeful that service can be restored this weekend. The impact remains limited to news article ingestion for Media Monitoring. Twitter/X and Facebook monitoring are not affected and continue to operate normally. We will continue to monitor the situation closely and provide another update as soon as we have additional information.

Our service provider has informed us that the underlying issue has been resolved. We have verified the data flow on our side and confirmed that we are successfully receiving new data. We are continuing to restore data that was delayed during the incident. The full restoration process will take several days to complete. Service has been restored, and we will continue to closely monitor the data flow and restoration process.

Status Update The underlying service issue has been resolved, and we have confirmed that new data is flowing normally again. We are continuing to monitor the data flow as previously delayed content is being restored. Based on recent ingestion volumes, the backfill process is actively progressing and is expected to continue over the next several days. Service has been restored, and we will continue to monitor the restoration process and provide another update as additional information becomes available.

The issue has been resolved, and the data backfill has completed. According to our service provider, a small amount of content may not be recoverable if it was removed or moved from the original source while the service was unavailable. We are marking this incident as resolved and will continue to monitor the system.