Quest experienced a minor incident on July 25, 2025 affecting US Region, lasting 4h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 25, 2025, 08:41 PM UTC
We are aware of an issue impacting mail migration tasks for all On Demand Migration customers in the US region. As a result, both new and existing mail migration tasks will progress slowly. Our team is currently investigating the issue, and we apologize for any inconvenience this may cause. We will provide an update on the issue as soon as we have more information.
- identified Jul 25, 2025, 09:16 PM UTC
We have identified the root cause of the service degradation, and we are actively working on a resolution. Based on our current progress, we estimate that the performance of mail migration tasks will return to normal within the next 4 to 5 hours. We understand the impact this may have on your operations and appreciate your patience. We will continue to provide updates as new information becomes available.
- identified Jul 25, 2025, 11:00 PM UTC
We are actively working to resolve the service degradation, and we estimate that the performance of mail migration tasks will return to normal within the next 2 to 3 hours.
- resolved Jul 26, 2025, 01:17 AM UTC
We can confirm that the issue has been resolved and the performance of migration tasks has been restored.