Quest experienced a minor incident on June 8, 2022 affecting US Region and US Region and 1 more component, lasting 40m. The incident has been resolved; the full update timeline is below.
Affected components
US RegionUS RegionIdentity ServiceUS RegionUS RegionUS RegionUS RegionUS RegionUS RegionUS Region
Update timeline
- investigating Jun 08, 2022, 06:41 PM UTC
We are aware there are difficulties logging into On Demand at this time and the issue is under active investigation. Further updates will be posted when available.
- investigating Jun 08, 2022, 06:43 PM UTC
We are continuing to investigate this issue.
- investigating Jun 08, 2022, 06:56 PM UTC
On Demand services operations are not affected, and jobs (e.g. migrations, recoveries) should continue to work.
- resolved Jun 08, 2022, 07:22 PM UTC
The issue, which was external to On Demand, has been resolved. A root cause analysis will be conducted to understand how this type of issue can be avoided in the future.