Quest incident

Production Incident - On Demand Migration for OneDrive

Major Resolved View vendor source →

Quest experienced a major incident on June 29, 2022 affecting US Region, lasting 14h 7m. The incident has been resolved; the full update timeline is below.

Started
Jun 29, 2022, 01:54 PM UTC
Resolved
Jun 30, 2022, 04:02 AM UTC
Duration
14h 7m
Detected by Pingoru
Jun 29, 2022, 01:54 PM UTC

Affected components

US Region

Update timeline

  1. investigating Jun 29, 2022, 01:54 PM UTC

    We are aware of a potential issue that may impact some of the On Demand Migration for One Drive customers in the US region. An investigation is currently underway and we will report back soon.

  2. investigating Jun 29, 2022, 01:57 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 29, 2022, 05:10 PM UTC

    We are continuing to investigate this issue. For any active OneDrive migrations it is recommended to wait for running tasks to complete. After completion of existing tasks, failed OneDrive migrations can be selected and added to a new migration task to run again.

  4. resolved Jun 30, 2022, 04:02 AM UTC

    This incident has been resolved.