Quest incident

Production Incident - On Demand Portal login Impacted

Major Resolved View vendor source →

Quest experienced a major incident on July 11, 2022 affecting US Region and Australia Region and 1 more component, lasting 2h 42m. The incident has been resolved; the full update timeline is below.

Started
Jul 11, 2022, 09:01 PM UTC
Resolved
Jul 11, 2022, 11:43 PM UTC
Duration
2h 42m
Detected by Pingoru
Jul 11, 2022, 09:01 PM UTC

Affected components

US RegionAustralia RegionCanada RegionEU RegionUK Region

Update timeline

  1. investigating Jul 11, 2022, 09:01 PM UTC

    We are aware of a potential issue that may impact some of the On Demand customers who trying to login with a Microsoft account into On Demand Portal. An investigation is currently underway and we will report back soon.

  2. monitoring Jul 11, 2022, 10:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 11, 2022, 11:43 PM UTC

    This incident has been resolved.