Quest incident
Production Incident - On Demand Migration for Teams Affected
Quest experienced a critical incident on July 16, 2022 affecting US Region and Australia Region and 1 more component, lasting 3h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 16, 2022, 05:39 PM UTC
We are aware of a potential issue that may impact some of the On Demand Migration for Teams customers in all regions. An investigation is currently underway and we will report back soon.
- resolved Jul 16, 2022, 09:01 PM UTC
The issue that impacted On Demand Migration for Teams customers in all regions is resolved. For any active Teams migrations it is recommended to stop long running tasks. After stopping, please select Teams that are not completed and add them to a new migration task to run again. 100% completed Teams migration tasks do not need further processing and will slow down new migration tasks if resubmitted. We will continue to monitor our services. Quest will contact Microsoft for a root cause analysis as to why this issue appeared and then disappeared on its own. We have not seen a related report yet in the M365 admin center - message center.