Quest incident

Production Incident - On Demand Migration Affected

Major Resolved View vendor source →

Quest experienced a major incident on July 20, 2022 affecting US Region and Australia Region and 1 more component, lasting 13h 11m. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2022, 06:06 PM UTC
Resolved
Jul 21, 2022, 07:18 AM UTC
Duration
13h 11m
Detected by Pingoru
Jul 20, 2022, 06:06 PM UTC

Affected components

US RegionAustralia RegionCanada RegionEU RegionUK Region

Update timeline

  1. investigating Jul 20, 2022, 06:06 PM UTC

    We are aware of a potential issue that may impact On Demand Migration customers ability to run an Account Matching Task / Map From File. An investigation is currently underway and we will report back soon.

  2. identified Jul 20, 2022, 07:25 PM UTC

    The issue has been identified and a fix is in progress.

  3. monitoring Jul 20, 2022, 10:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 21, 2022, 07:18 AM UTC

    This incident has been resolved.