Quest incident
Production Incident - On Demand Portal login Impacted
Quest experienced a notice incident on September 7, 2022 affecting US Region and Australia Region and 1 more component, lasting 4h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 07, 2022, 06:13 PM UTC
We are aware of a potential issue that may impact some of the On Demand customers who trying to login into On Demand Portal. An investigation is currently underway and we will report back soon.
- identified Sep 07, 2022, 06:53 PM UTC
The product is affected by a connectivity issues with our cloud service provider, and we are already engaged with the cloud service provider. Our cloud service provider provides additional information on their status page: https://status.azure.com/en-us/status We will continue to update this status as soon as we have further information from our Cloud provider.
- monitoring Sep 07, 2022, 08:17 PM UTC
Our cloud service provider informed us that the connectivity issues are recovering and that most customers should be able to log in successfully. We will continue to monitor the current situation and update this status as soon as we have further information from our Cloud provider.
- resolved Sep 07, 2022, 10:46 PM UTC
This incident has been resolved.