Quest incident

Production Incident - On Demand Migration for SharePoint - Migration tasks affected

Minor Resolved View vendor source →

Quest experienced a minor incident on October 5, 2022 affecting EU Region and EU Region, lasting 2d 2h. The incident has been resolved; the full update timeline is below.

Started
Oct 05, 2022, 02:07 PM UTC
Resolved
Oct 07, 2022, 04:30 PM UTC
Duration
2d 2h
Detected by Pingoru
Oct 05, 2022, 02:07 PM UTC

Affected components

EU RegionEU Region

Update timeline

  1. investigating Oct 05, 2022, 02:07 PM UTC

    We are aware of an issue that may impact the performance of migration tasks in the ODMSP workload. This includes the SharePoint migration tasks created within the ODM Teams workload. The SharePoint migration tasks will periodically appear to run slow or be stuck. An investigation is currently underway and we will report back soon.

  2. monitoring Oct 05, 2022, 02:46 PM UTC

    A task performance issue was reported in the EMEA region. Some match and map tasks may be processing slowly, and some discover and migration tasks may be slow to start. The underlying issue is now resolved, and new tasks should run without a performance issue. However, previous tasks may still be affected by the issue. Quest recommends that customers review their previous tasks by reviewing the events. If a new event has not been posted for 30 minutes for that task, the task should be stopped and either restarted or a new task created.

  3. resolved Oct 07, 2022, 04:30 PM UTC

    This incident has been resolved.