Quest incident
Production Incident - On Demand Migration for Microsoft Teams impacted
Quest experienced a minor incident on December 9, 2022 affecting US Region and Australia Region and 1 more component, lasting 5h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 09, 2022, 06:27 PM UTC
We are aware of an issue that is impacting the performance of Teams channel posts (messages) migrations in the ODM Teams workload. Tasks that include channel posts will run slowly and report throttling errors in the event log. An investigation is currently underway.
- identified Dec 09, 2022, 08:47 PM UTC
The issue has been identified and we are working on a solution to be deployed within the next 3 hours. We will update you once the solution has been deployed.
- resolved Dec 09, 2022, 11:50 PM UTC
The issue is resolved. The API used to perform this capability is experiencing more throttling then in the past and as such we have changed to use the Graph API instead. Customers that are currently running Teams channel message migrations will need to stop and restart their tasks. The change in API has led to some minor cosmetic changes in how channel posts appear after migration, mainly preview of some images. To see what these changes are please sign into the Quest support portal and view this kb article 4369663: https://support.quest.com/on-demand-migration/kb/4369663-draft/new-limitations-for-channel-posts-due-to-api-change