Quest experienced a major incident on March 15, 2023 affecting US Region and Australia Region and 1 more component, lasting 1d 14h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 15, 2023, 12:06 AM UTC
We are aware of a potential issue that may impact OneDrive migrations for some of the On Demand Migration customers. Currently, the issue is only visible to organizations who moved the Domain from the source to the target tenant and tried to start a new OneDrive migration task. We are already engaged with the cloud service provider, and an investigation is currently underway. We apologize for any inconvenience this is causing and will report back soon.
- investigating Mar 15, 2023, 03:44 AM UTC
Our cloud service provider continues to investigate the reported issue.
- identified Mar 15, 2023, 10:51 AM UTC
Our Cloud Service Provider identified the issue and is working to resolve this issue as soon as they can. Until then, On Demand Migration for OneDrive will continue to operate in this degraded state. We apologize for any inconvenience this outage is causing, and we are working with our Cloud Service Provider to expedite the fix for this as soon as possible. We will continue to update this status as soon as we have further information from our Cloud Service Provider.
- monitoring Mar 15, 2023, 01:45 PM UTC
Our Cloud Service Provider started to roll out a fix to resolve the service degradation. Our Cloud Service Provider also informed us that it could take up to 24 hours until the fix has been applied to all tenants globally. We will continue to update this status as soon as we have further information from our Cloud Service Provider.
- resolved Mar 16, 2023, 02:37 PM UTC
Our Cloud Service Provider has deployed a fix and we can confirm that the issue has been resolved for impacted customers. Customers may have to wait two hours before the API will return updated values after customers move their domain from the source to the target tenant. Due to this, we encourage customers to wait at least two hours after they moved the domain before starting a new OneDrive migration task. We will continue to monitor our services, and Quest will contact our Cloud Service Provider for a root cause analysis that can be shared later with customers.