Quest experienced a major incident on March 22, 2023 affecting EU Region and EU Region and 1 more component, lasting 5h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 22, 2023, 05:42 AM UTC
We are aware of a potential issue that may impact some On Demand customers accessing their migration projects in the EU region. An investigation is currently underway, and we will report back soon.
- investigating Mar 22, 2023, 05:42 AM UTC
We are continuing to investigate this issue.
- investigating Mar 22, 2023, 05:43 AM UTC
We are continuing to investigate this issue.
- monitoring Mar 22, 2023, 06:56 AM UTC
The incident has been resolved and we are continuing to monitor our services.
- resolved Mar 22, 2023, 11:03 AM UTC
We are continuing to monitor our services. Quest recommends all On Demand Migration customers in the EU region to review their migration tasks by checking the events and progress bar. If no new events for a task have been posted for 30 minutes, the task should be stopped and either restarted or a new task created. Please get in touch with the Quest Technical Support team if you need assistance. We apologize for the inconvenience this issue may cause.