Quest incident

On Demand Components connection to M365 tenant's is affected

Major Resolved View vendor source →

Quest experienced a major incident on July 25, 2023 affecting EU Region and EU Region and 1 more component, lasting 1h 8m. The incident has been resolved; the full update timeline is below.

Started
Jul 25, 2023, 04:01 PM UTC
Resolved
Jul 25, 2023, 05:10 PM UTC
Duration
1h 8m
Detected by Pingoru
Jul 25, 2023, 04:01 PM UTC

Affected components

EU RegionEU RegionEU RegionEU RegionEU RegionEU RegionEU Region

Update timeline

  1. investigating Jul 25, 2023, 04:01 PM UTC

    We are aware of an issue that is impacting On Demand customers in the EU from connecting to their M365 tenant. An investigation is currently underway, and we will report back soon

  2. investigating Jul 25, 2023, 04:07 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 25, 2023, 04:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 25, 2023, 05:10 PM UTC

    This incident has been resolved. For On Demand Migration customers: Running migrations potentially failed during this incident, and we recommend all customers to verify their migration jobs and restart their migration jobs if needed.