Quest incident

Production Incident - On Demand Migration for Email and Public Folders Affected

Critical Resolved View vendor source →

Quest experienced a critical incident on July 28, 2023 affecting EU Region, lasting 9h 39m. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2023, 09:38 AM UTC
Resolved
Jul 28, 2023, 07:17 PM UTC
Duration
9h 39m
Detected by Pingoru
Jul 28, 2023, 09:38 AM UTC

Affected components

EU Region

Update timeline

  1. investigating Jul 28, 2023, 09:38 AM UTC

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  2. investigating Jul 28, 2023, 09:39 AM UTC

    We are aware of an issue that impacts mailbox migrations for On Demand Migration customers in the EU region. We are collaborating with our Cloud Service Provider to fix the issue and will report back soon.

  3. investigating Jul 28, 2023, 11:57 AM UTC

    Our Cloud Service Provider is continuing to investigate the issue. We sincerely apologize for the inconvenience.

  4. monitoring Jul 28, 2023, 04:27 PM UTC

    Our Cloud Service Provider deployed a fix to resolve the outage. All customers in the EU region will need to restart their mailbox migration jobs. The migration tasks will take a short time before content migration occurs. The performance will normalize over the following hours. We will continue to monitor our services and update this status page.

  5. resolved Jul 28, 2023, 07:17 PM UTC

    This incident has been resolved. We will follow up with our Cloud Service Provider to receive an RCA for this outage.