Quest incident
Production Incident - On Demand Migration for Email and Public Folders Affected
Quest experienced a minor incident on January 21, 2024 affecting US Region and Australia Region and 1 more component, lasting 1d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 21, 2024, 09:12 PM UTC
We are aware of an issue that might impact some mailbox migrations for On Demand Migration customers. Our team is already in contact with our cloud service provider, who is actively investigating the issue. We continue to monitor the situation and will update this status as soon as we know more.
- identified Jan 22, 2024, 06:28 PM UTC
We have identified the issue and are working with our cloud service provider to resolve the service degradation. We will continue to update this status as soon as we have further information on deploying the fix.
- monitoring Jan 22, 2024, 10:22 PM UTC
We have implemented a fix to resolve the service degradation. All impacted customers need to restart their mailbox migration jobs. We will continue to monitor our services and update this status page.
- resolved Jan 23, 2024, 04:14 PM UTC
We can confirm that the issue has been fixed for impacted customers and we will mark this incident as resolved. If you are still experiencing issues, please contact our technical support team.