Quest incident
Production Incident - On Demand Migration for Email
Quest experienced a minor incident on October 11, 2022 affecting US Region, lasting 16h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 11, 2022, 09:57 PM UTC
We are aware of a potential issue in the US region that may impact the performance migration tasks in the ODM Mail workload. Some migration tasks will stop and a 500 Internal Error appears in the log. An investigation is currently underway and we will report back soon.
- identified Oct 11, 2022, 10:56 PM UTC
The issue has been identified. It doesn't impact mail migrations; but the failure occurs at the very final stage where the task details are updated. Customers should not see a direct impact to their mail migrations.
- resolved Oct 12, 2022, 02:10 PM UTC
The issue is resolved. The issue was determined to be intermittent on our SaaS platform in the US region - possibly due to ongoing Azure maintenance work. Customers should expect to see the final task details updated in their current and new mail migration tasks.