Quest incident
Production Incident - On Demand Migration for SharePoint Affected
Quest experienced a minor incident on May 15, 2024 affecting US Region and Australia Region and 1 more component, lasting 5h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 15, 2024, 01:37 PM UTC
Our cloud services provider has confirmed that they are experiencing intermittent issues that may prevent some customers from migrating SharePoint lists and libraries with comments. As a result, migration tasks will log the following error for failed lists and libraries: Migrate An Error Occurred While Processing Bulk Listitems Failed Migration of list items was not completed because the source did not respond in a timely manner. We want to assure customers that the migration of SharePoint lists and libraries without comments is working as expected. Our team is already in contact with our cloud service provider, who is actively investigating the issue. We apologize for any inconvenience this may cause and will update this status as soon as we have more information.
- monitoring May 15, 2024, 03:39 PM UTC
Our cloud service provider has identified the issue and deployed a fix to resolve the service degradation. We will continue to monitor the situation and update the status page as soon as we have further information.
- resolved May 15, 2024, 07:07 PM UTC
We can confirm that the issue is now resolved, and we will mark this incident as closed. We recommend all customers who have encountered the error to rerun the migration for any failed SharePoint lists and libraries.