Quest incident

On Demand Recovery: Issue with backups that include multi-factor authentication

Minor Resolved View vendor source →

Quest experienced a minor incident on July 15, 2024, lasting 2d 2h. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2024, 03:38 PM UTC
Resolved
Jul 17, 2024, 06:22 PM UTC
Duration
2d 2h
Detected by Pingoru
Jul 15, 2024, 03:38 PM UTC

Update timeline

  1. investigating Jul 15, 2024, 03:38 PM UTC

    We are aware of an issue that may impact backups for some On Demand Recovery customers. We are collaborating with our Cloud Service Provider to fix the issue and will report back soon.

  2. resolved Jul 17, 2024, 06:22 PM UTC

    Issue impacting backups for some On Demand Recovery customers has been remediated.