Quarterhorse Technology had 9 outages in the last 2 years totaling 4509h 13m of downtime — averaging 0.4 incidents per month.
There were 9 Quarterhorse Technology outages since December 5, 2024 totaling 4509h 13m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are investigating an issue with the user VPN for .qticloud.com
users may have issues resolving their qticloud.com site
VPN appliance has recovered and operating normally.
We are investigating an issue with QTICloud. A remote technician has been dispatched to address the issue.
our teams continue to investigate the issue
our teams continue to investigate the issue
the issue was identified and a temporary workaround has been implemented. there will be maintenance at 11pm EST tonight to complete the resolution to this matter.
Maintenance completed overnight, and production services are back in operation. Teams will continue to monitor for 24 hours
Our monitoring of the outage is complete, and operations have returned to normal
Investigating an ISP outage at Datacenter
Our datacenter team has been alerted to outage to QTICloud resources. We are working with them to isolate the issue and resolve all issues.
Datacenter team has identified issues, and have restarted effected equipment
firmware was updated on equipment. we will monitor the situation
We have noticed that this problem is persisting to users with Verizon and Optimum service at their locations. We will continue to monitor as our operations have returned to normal.
Testing has shown that Verizon is now correctly routing traffic.
At this time this incident is resolved. If you or anyone on your team experiences issues, please email [email protected]
We are currently investigating this issue.
We've identified the issue with the VPN appliance and are applying fixes at the vendors request
Patches have been applied and we will continue to monitor the VPN appliance for stability
Stability has been observed and we are marking this incident as resolved
We are investigating an issue where some logins may be unavailable or performance of virtual desktops are not as expected
We are continuing to investigate this issue.
We identified the issue and operations are quickly returning to normal. We'll continue to monitor
Another issue regarding bandwidth has been identified, and a resolution is being implemented
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
This incident has been resolved.
Our VPN certificate has expired. We are coordinating with the correct vendors to have this reissued ASAP. Please be patient as this is renewed. Data is secured and monitored. No incident at this time. Users can click advanced on the webpage and approve to bypass the error without risk until service is restored.
Teams are applying renewed certificate. Possible disconnection of any sessions that are active
Certificates have been renewed by vendor. this will be completed by VPN reboot, happening shortly
Certificate renewal is complet. Operating at normal status
We are currently investigating this issue.
Our datacenter has confirmed that three geographically dispersed carrier outages occurred today within their Northeast region due to fiber cuts. Service has been restored on one of the three and they are closely monitoring repair efforts by carriers. Connectivity between their datacenters in the Northeast, including dedicated ICX connections, - including Polk, Tek Park, Valley Forge and Baltimore - are still experiencing high latency communicating to data centers outside the region as traffic is being routed around those connections.
Our datacenter has received a final update from Lumen regarding the multiple circuit failures impacting the Northeast region. The circuit has been repaired, a fiber fault in Bolivar, PA impacted client services. Lumen Field Operations repaired the affected fiber, restoring services to a stable state. Datacenter Engineers have confirmed all circuit connectivity has restored and Lumen Network Operations now reports this service impact as resolved.
We are investigating an issue with QTICloud where VPN service is down.
We are continuing to investigate this issue.
routing issue with HA event on firewalls. service restored
we are continuing our maintenance window for an additional hour as vendor support resolves an issue.
our maintenance window has resolved. normal production has resumed.