Major Service Outage: Authentication & Core Functionality

Update timeline

1. investigating Mar 04, 2026, 03:22 PM UTC

   Status: Investigating We are currently investigating reports of users being unable to access their Qualified accounts when signing in, and our widgets not appearing on websites. We will provide further updates once the issue is identified. Affected components Offers (Partial outage) Signals (Partial outage) Email (Partial outage) Mobile Apps (Partial outage) Web App (Partial outage) Platform (Partial outage) Conversations (Partial outage) Meetings (Partial outage)

2. identified Mar 04, 2026, 03:39 PM UTC

   Status: Identified We have identified the issue impacting our services. We are seeing some recovery. Another update will be posted as a further fix is in place. Affected components Platform (Partial outage) Conversations (Partial outage) Meetings (Partial outage) Offers (Partial outage) Signals (Partial outage) Email (Partial outage) Mobile Apps (Partial outage) Web App (Partial outage)

3. monitoring Mar 04, 2026, 04:00 PM UTC

   Status: Monitoring A fix has been implemented for the issues accessing the application and features functioning. We are seeing recovery across all orgs, but are continuing to monitor to ensure a full recovery. Affected components Conversations (Operational) Meetings (Operational) Offers (Operational) Signals (Operational) Email (Operational) Mobile Apps (Operational) Web App (Operational) Platform (Operational)

4. resolved Mar 04, 2026, 05:13 PM UTC

   Status: Resolved This incident has been resolved and we are seeing a full recovery. Affected components Meetings (Operational) Offers (Operational) Signals (Operational) Email (Operational) Mobile Apps (Operational) Web App (Operational) Platform (Operational) Conversations (Operational)