Resolved after 1 hour 12 minutes, affecting Applications (Conversations) and Applications (Email), on April 6, 2026.
A fix has been implemented for the issue impacting dropdowns not loading as expected. We will continue to monitor to ensure a full resolution.
Affected components
Update timeline
- investigating Apr 06, 2026, 02:31 PM UTC
We are currently investigating reports regarding availability of dropdown menus across specific modules within Email and AI Studio. Users may find that certain selection menus are either failing to render or are unresponsive to user input. Further updates will be made as the cause is identified.
- identified Apr 06, 2026, 02:36 PM UTC
We have identified the issue impacting dropdown functionality in areas of the application and are working towards resolution. We will provide updates as they become available.
- monitoring Apr 06, 2026, 03:44 PM UTC
A fix has been implemented for the issue impacting dropdowns not loading as expected. We will continue to monitor to ensure a full resolution.
- resolved Apr 06, 2026, 04:17 PM UTC
This incident has been resolved. Thank you for your patience.
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