Pypestream incident
We are investigating intermittent issues with chats escalating to Web Pype Manager
Resolved after 41 minutes, affecting AgentPro, on January 16, 2020.
As of now all systems are operational please open a ticket if you experience issues.
Affected components
Update timeline
- investigating Jan 16, 2020, 04:24 PM UTC
We are investigating intermittent issues with chats escalating to Web Pype Manager
- investigating Jan 16, 2020, 04:24 PM UTC
We are continuing to investigate this issue.
- identified Jan 16, 2020, 04:29 PM UTC
We identified one of our WPM containers was stuck in an unhealthy position. We are in the process restarting the unhealthy node and recover chats.
- monitoring Jan 16, 2020, 04:35 PM UTC
Systems should all be up and running again we are monitoring a few chats that where routed to the unhealthy node to make sure they restart on the new healthy nodes.
- resolved Jan 16, 2020, 05:06 PM UTC
As of now all systems are operational please open a ticket if you experience issues.
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