Pypestream incident

Issue impacting external API calls and logging into the platform

Resolved after 26 minutes, affecting AgentPro and Solutions and 1 more, on March 16, 2022.

resolved Mar 16, 2022, 08:55 PM UTC

The Pypestream platform has now been stabilized and users are now able to log in. A Root Cause Analysis will be documented and shared shortly. Thank you for your patience as we worked through this issue. If you have any questions or would like to request additional information, please let us know

Started
Mar 16, 2022, 08:28 PM UTC
Resolved
Mar 16, 2022, 08:55 PM UTC
Duration
26m
Detected by Pingoru
Mar 16, 2022, 08:28 PM UTC

Affected components

AgentProSolutionsSolutionsAgentProPypesPypesPlatformPlatformChannel ProChannel Pro

Update timeline

  1. investigating Mar 16, 2022, 08:28 PM UTC

    Pypestream has identified an issue impacting external API calls and logging into the platform. This issue is being actively worked on and we will be providing a resolution time as soon as possible. We will be providing periodic updates until the issue is resolved, upon which a Root Cause Analysis will be documented and shared. If you have any questions or would like to request additional information, please let us know.

  2. resolved Mar 16, 2022, 08:55 PM UTC

    The Pypestream platform has now been stabilized and users are now able to log in. A Root Cause Analysis will be documented and shared shortly. Thank you for your patience as we worked through this issue. If you have any questions or would like to request additional information, please let us know

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