PushPay experienced a notice incident on January 10, 2020 affecting API, lasting 2h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 10, 2020, 03:53 PM UTC
We have identified an issue with our text giving and text engagement features (e.g. texting a keyword to 77977). Our engineers are urgently investigating and working with downstream partners to resolve the issue. We apologize for any inconvenience this may cause. We will provide updates here, as we are able.
- monitoring Jan 10, 2020, 04:57 PM UTC
Our downstream partner has identified the issue and we are seeing systems return to normal. We are monitoring and assessing impact of the issue. Check back here for updates.
- resolved Jan 10, 2020, 06:05 PM UTC
Text Giving functionality has been restored. We appreciate your patience while we worked with our partner to resolve this issue.