PushPay experienced a minor incident on January 17, 2020 affecting Giving Experiences, lasting 2h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Giving Experiences
Update timeline
- investigating Jan 17, 2020, 05:47 PM UTC
We have identified an issue with emails not being delivered in a timely manner. Our engineers are urgently investigating and working with downstream partners to resolve the issue. We apologize for any inconvenience this may cause. We will provide updates here, as we are able.
- monitoring Jan 17, 2020, 07:14 PM UTC
We are beginning to see delivery recover - new emails are delivering immediately and queued emails are being processed. Our engineers are continuing to monitor.
- resolved Jan 17, 2020, 08:18 PM UTC
We have confirmed that email delivery has been restored. We appreciate your patience while we worked with our partner to resolve this issue.