PushPay experienced a major incident on February 16, 2020 affecting Mobile Apps and Giving Experiences, lasting 7h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 16, 2020, 06:05 PM UTC
We have identified an issue impacting the Pushpay giving solution, including payments and access to the administrative portal, that is causing users to experience slow load times and timeouts. We are urgently investigating and will update this page as we have more information.
- investigating Feb 16, 2020, 06:05 PM UTC
We are continuing to investigate this issue.
- identified Feb 16, 2020, 06:43 PM UTC
We have made an update to our system that has resolved the issue affecting payments. Our team is continuing to fully resolve the issue impacting administrators, and will update this page when we have more information.
- monitoring Feb 16, 2020, 11:24 PM UTC
We have identified and resolved the root issue that was causing platform delays. We are continuing to monitor the situation and ensure full restoration. Thank you for your patience as our team worked to resolve the issue.
- resolved Feb 17, 2020, 01:46 AM UTC
We have identified and resolved the issue that was causing platform delays. We are continuing to monitor the situation and ensure full restoration. Thank you for your patience as our team worked to resolve the issue.