PushPay experienced a notice incident on March 15, 2020 affecting Giving Experiences, lasting 2h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Mar 15, 2020, 04:56 PM UTC
Our Engineers have been actively troubleshooting an issue that resulted in some users encountering intermittent slow load times or timeout errors. We have since increased our server capacity to manage and level out site reliability and are now seeing user experience return to normal. Our team is actively monitoring the situation and will update this page with any new information. If you have any questions, please don’t hesitate to reach out to our team at [email protected].
- resolved Mar 15, 2020, 07:32 PM UTC
We have fully resolved the issue that was causing intermittent platform delays. Thank you for your patience as our team worked to resolve the issue.