PushPay experienced a notice incident on March 21, 2020 affecting Giving Experiences, lasting 36m. The incident has been resolved; the full update timeline is below.
Affected components
Giving Experiences
Update timeline
- investigating Mar 21, 2020, 08:23 PM UTC
We are investigating issues with responses to messages sent to 77977 for customers with phones on the Sprint network. We will provide updates here soon.
- identified Mar 21, 2020, 08:36 PM UTC
The issue has been identified with our upstream message partner, and a fix has been implemented. There a large number of queued messages which must be processed before full service is restored. We will provide an update once service is fully restored.
- resolved Mar 21, 2020, 08:59 PM UTC
Service has now been fully restored.