PushPay incident

Sprint network delivery issues for 77977 short code

Notice Resolved View vendor source →

PushPay experienced a notice incident on March 29, 2020 affecting Giving Experiences, lasting 3h 35m. The incident has been resolved; the full update timeline is below.

Started
Mar 29, 2020, 03:57 PM UTC
Resolved
Mar 29, 2020, 07:33 PM UTC
Duration
3h 35m
Detected by Pingoru
Mar 29, 2020, 03:57 PM UTC

Affected components

Giving Experiences

Update timeline

  1. investigating Mar 29, 2020, 03:57 PM UTC

    We have identified an issue the Sprint network is currently experiencing. This is impacting users’ ability to send and receive SMS messages to short codes (e.g. 77977). Our downstream partners are investigating the issue. We will provide updates here, as we are able.

  2. identified Mar 29, 2020, 04:01 PM UTC

    Sprint US has identified the delivery issue on their end, and is currently working on restoring the service.

  3. monitoring Mar 29, 2020, 06:19 PM UTC

    We are no longer observing SMS delivery delays with devices on the Sprint US network.

  4. resolved Mar 29, 2020, 07:33 PM UTC

    We have received confirmation that the Sprint network has resolved issues with SMS delivery to US short codes and service has been fully restored. We appreciate your patience while we worked with our partner to resolve this issue.