PushPay experienced a minor incident on March 30, 2020 affecting API and Mobile Apps and 1 more component, lasting 2h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 30, 2020, 11:25 PM UTC
We are investigating intermittent issues with the Customer Admin Portal and App Profile Logins will provide updates here soon.
- identified Mar 31, 2020, 12:19 AM UTC
The issue has been identified with our cloud provider. We have implemented a fix to work around the issue while they stabilize their system. Thank you for your patience while we work with our partner.
- monitoring Mar 31, 2020, 01:04 AM UTC
Our cloud provider is beginning to see recovery for the elevated error rates and high latency. We will continue to monitor the issue. Thank you for your patience while we work with our partner.
- resolved Mar 31, 2020, 01:29 AM UTC
We have received confirmation that the elevated error rates and high latency issue has been resolved and service has been fully restored. We appreciate your patience while we worked with our partner to resolve this issue.