PushPay incident

Investigation Opened: Slow Text Engagement Responses

Notice Resolved View vendor source →

PushPay experienced a notice incident on April 5, 2020 affecting API and Mobile Apps and 1 more component, lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started
Apr 05, 2020, 04:32 PM UTC
Resolved
Apr 05, 2020, 05:36 PM UTC
Duration
1h 4m
Detected by Pingoru
Apr 05, 2020, 04:32 PM UTC

Affected components

APIMobile AppsGiving Experiences

Update timeline

  1. investigating Apr 05, 2020, 04:32 PM UTC

    We are investigating issues with slow text engagement responses (keyword to 77977) and will provide updates here soon. Payment confirmation codes are working as expected.

  2. identified Apr 05, 2020, 04:51 PM UTC

    We have identified the issue impacting text engagement responses (keyword to 77977) and our engineers are working to resolve it. Payment confirmation codes are working as expected.

  3. monitoring Apr 05, 2020, 05:15 PM UTC

    We have implemented a fix and text engagement response times have returned to normal. We are continuing to monitor while we ensure full resolution.

  4. resolved Apr 05, 2020, 05:36 PM UTC

    We have confirmed the issue is fully resolved and text engagement response times have returned to normal. We appreciate your patience while we worked to resolve this issue.