PushPay experienced a minor incident on April 12, 2020 affecting API and Mobile Apps and 1 more component, lasting 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 12, 2020, 03:22 PM UTC
We are investigating issues causing some users to experience longer than normal page loads when attempting to give. Our engineers are urgently investigating and will provide updates here soon.
- investigating Apr 12, 2020, 03:38 PM UTC
Our team is continuing to investigate issues impacting giving page load times and SMS delays (text keyword to 77977). We will update this page with more information soon.
- identified Apr 12, 2020, 03:49 PM UTC
We have identified the issue and are seeing web page load times normalize. We are continuing to investigate SMS delays. We will provide updates here soon.
- identified Apr 12, 2020, 03:59 PM UTC
We have confirmed the issue is fully resolved; web page and text engagement response times have returned to normal. Thank you for your patience while we worked to resolve this issue.
- resolved Apr 12, 2020, 03:59 PM UTC
We have confirmed the issue is fully resolved; web page and text engagement response times have returned to normal. Thank you for your patience while we worked to resolve this issue.