PushPay experienced a notice incident on June 15, 2020, lasting 7h 37m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Jun 15, 2020, 11:51 PM UTC
We have identified an issue the T-Mobile network is currently experiencing. This is impacting users’ ability to send and receive SMS messages and voice calls (e.g. text engagement replies and confirmation codes). Our downstream partners are investigating the issue. We will provide updates here, as we are able.
- monitoring Jun 16, 2020, 07:10 AM UTC
We are no longer observing delivery issues with devices on the T-Mobile network.
- resolved Jun 16, 2020, 07:28 AM UTC
We have received confirmation that T-Mobile has resolved the network issues affecting SMS message delivery and voice calls. We appreciate your patience while we worked with our partner to resolve this issue.