PushPay experienced a major incident on September 2, 2020 affecting Mobile Apps, lasting 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 02, 2020, 07:13 PM UTC
We have identified an issue that is impacting some customers' ability to view the Push Notification section in the Mobile App Studio. This only impacts the ability to configure a new push notification; it does not impact previously sent or prescheduled push notifications. Thank you for your patience as our team works to resolve this. Check back here for updates.
- monitoring Sep 02, 2020, 08:19 PM UTC
Our team has deployed an update and the Push Notification section is now visible to all customers. We are continuing to monitor the the platform to ensure full resolution.
- resolved Sep 02, 2020, 10:14 PM UTC
This issue has been fully resolved. We appreciate your understanding as we worked to resolve this problem.