PushPay incident

Intermittent Issues with Community Member Search

Minor Resolved View vendor source →

PushPay experienced a minor incident on November 2, 2020 affecting Customer Admin Portal and Giving Experiences, lasting 2h 30m. The incident has been resolved; the full update timeline is below.

Started
Nov 02, 2020, 09:43 PM UTC
Resolved
Nov 03, 2020, 12:14 AM UTC
Duration
2h 30m
Detected by Pingoru
Nov 02, 2020, 09:43 PM UTC

Affected components

Customer Admin PortalGiving Experiences

Update timeline

  1. identified Nov 02, 2020, 09:43 PM UTC

    Our Engineers are investigating issues with viewing and searching Community Members, which is intermittently impacting the Gift Entry, People, and Donor Development screens for some customers. We apologize for any inconvenience this may cause and are working to resolve the issue. Check back here for updates.

  2. monitoring Nov 02, 2020, 10:54 PM UTC

    We have deployed a fix to resolve this issue and are seeing community member search functionality recover. Our team is continuing to monitor the issue to ensure full resolution.

  3. resolved Nov 03, 2020, 12:14 AM UTC

    This issue has been fully resolved. We appreciate your understanding as we worked to resolve this problem.