PushPay experienced a major incident on April 6, 2021 affecting Customer Admin Portal and Web Portal and 1 more component, lasting 3h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 06, 2021, 06:28 PM UTC
Our Check Deposit partner (ProfitStars) is currently experiencing issues. Engineers are investigating the problem. In the meantime, Check Deposit will be unavailable. We apologize for any inconvenience this will cause, and will update this incident when the issue is resolved. Thank you for your understanding.
- monitoring Apr 06, 2021, 06:59 PM UTC
Our Check Deposit (ProfitStars) partner has resolved the issue and we are now monitoring the situation.
- resolved Apr 06, 2021, 10:05 PM UTC
We have confirmed that service has been restored. We thank you for your patience as we worked with our partner to have this issue resolved.