PushPay experienced a major incident on June 8, 2021 affecting API and Giving Experiences, lasting 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 08, 2021, 10:41 AM UTC
One of our downstream partners is experiencing an issue with tokenizing new credit/debit cards, which is preventing donors from adding new credit/debit cards in Pushpay. Existing card and new or existing ACH payment methods are able to be used by donors during this time. We appreciate your understanding while we work closely with our partner to quickly resolve the issue.
- monitoring Jun 08, 2021, 11:08 AM UTC
Our downstream partner has deployed a fix for this issue. Our team is continuing to monitor the situation and we will provide an update on full resolution as soon as possible.
- resolved Jun 08, 2021, 11:20 AM UTC
Our downstream partner has fully resolved this issue. Donors should now be able to add new credit/debit cards within Pushpay. Thank you for your patience as we worked with our partner to resolve the issue.