PushPay experienced a major incident on July 21, 2021 affecting API and Giving Experiences, lasting 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 21, 2021, 08:23 PM UTC
One of our downstream partners is experiencing an issue with tokenizing new credit/debit cards, which is preventing donors from adding new credit/debit cards in Pushpay. Existing card and new/existing ACH payment methods are able to be used by donors during this time. We appreciate your understanding while we work closely with our partner to quickly resolve the issue.
- monitoring Jul 21, 2021, 08:32 PM UTC
Our downstream partner has deployed a fix for this issue. Our team is continuing to monitor the situation and we will provide an update on full resolution as soon as possible.
- resolved Jul 21, 2021, 08:46 PM UTC
Our downstream partner has fully resolved this issue. Donors should now be able to add new credit/debit cards within Pushpay. Thank you for your patience as we worked with our partner to resolve the issue.