PushPay experienced a major incident on August 31, 2021 affecting Customer Admin Portal and Mobile Application Studio and 1 more component, lasting 6h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 31, 2021, 06:52 PM UTC
Our downstream partner, Amazon Web Services (AWS), is currently experiencing connectivity issues, which is resulting in timeouts and loading issues in some of our systems. We are working with our partner to resolve the issue and will update this page as soon as we receive more information.
- identified Aug 31, 2021, 09:35 PM UTC
We are continuing to work on a fix for this issue.
- identified Aug 31, 2021, 09:36 PM UTC
Our downstream partner, Amazon Web Services (AWS), has identified the cause of the connectivity issues. We are working closely with AWS to resolve the issue and will update this page as soon as we receive more information.
- monitoring Aug 31, 2021, 11:41 PM UTC
AWS have resolved the connectivity issue and our platform load times have returned to normal. We’ll continue to monitor the situation to ensure full recovery.
- resolved Sep 01, 2021, 01:01 AM UTC
AWS have resolved the connectivity problem and our platform load times have returned to normal. We appreciate your patience and understanding as we partnered with AWS to resolve this issue.