PushPay experienced a minor incident on September 24, 2021 affecting Customer Admin Portal and Mobile Application Studio, lasting 1h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 24, 2021, 07:26 PM UTC
Our Engineers have been made aware of an issue our authentication partner is experiencing, which is preventing some admins of Pushpay and the Mobile App Studio from logging into the platforms. This is not impacting users from accessing donation pages or mobile apps. As we work with our partner to resolve the issue, we will provide updates as soon as we are able
- monitoring Sep 24, 2021, 08:17 PM UTC
Our authentication partner has identified the problem and we are seeing recovery. Pushpay and Mobile Application Studio Admin logins should be working as expected. Our team continues to monitor the situation.
- resolved Sep 24, 2021, 08:46 PM UTC
Our authentication partner has resolved the problem. Pushpay and Mobile Application Studio Admin logins are working as expected. We appreciate your patience while we worked with our authentication partner to resolve this issue.