PushPay experienced a minor incident on October 27, 2021 affecting Mobile Apps and Web Portal and 1 more component, lasting 4h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 27, 2021, 01:03 PM UTC
We have identified an issue that our SMS partners are currently experiencing. This is impacting users' ability to send and receive SMS messages and voice calls (e.g. text engagement replies and confirmation codes). Our SMS partners are investigating the issue, and we will provide updates here as we are able.
- monitoring Oct 27, 2021, 02:45 PM UTC
AT&T have implemented a fix for the issue that has been impacting users’ ability to send and receive SMS messages and voice calls (e.g. text engagement replies and confirmation codes). Our team are continuing to monitor the issue. We will provide updates here as we are able. Note: Many donors will have been able to give successfully without a confirmation code, due to Fastmode: https://help.pushpay.com/s/knowledge/Learning-about-Fastmode
- resolved Oct 27, 2021, 05:57 PM UTC
AT&T have resolved the problem and SMS delivery has returned to normal. We appreciate your patience while we worked with our partners to resolve this issue.