PushPay experienced a major incident on November 11, 2021 affecting Giving Experiences, lasting 3h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 11, 2021, 08:06 PM UTC
One of our downstream partners is experiencing an issue with tokenizing new credit/debit cards, which is preventing donors from adding new credit/debit cards in Pushpay. Existing card and new/existing ACH payment methods are able to be used by donors during this time. We appreciate your understanding while we work closely with our partner to quickly resolve the issue.
- monitoring Nov 11, 2021, 08:51 PM UTC
Our partner has deployed a fix for this issue. We will continue to monitor the situation and will provide an update on full resolution as soon as possible.
- resolved Nov 11, 2021, 11:17 PM UTC
Our partner has fully resolved this issue. Donors should now be able to add new credit/debit cards within Pushpay. Thank you for your patience as we worked with our partner to resolve the issue.