PushPay experienced a major incident on November 12, 2021 affecting Giving Experiences, lasting 1h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Giving Experiences
Update timeline
- identified Nov 12, 2021, 01:41 AM UTC
One of our partners is experiencing an issue with tokenizing new credit/debit cards, which is preventing donors from adding new credit/debit cards in Pushpay. Existing card and new/existing ACH payment methods are able to be used by donors during this time. We appreciate your understanding while we work closely with our partner to resolve the issue.
- resolved Nov 12, 2021, 03:04 AM UTC
Our partner has resolved this issue. Donors should now be able to add new credit/debit cards within Pushpay. Thank you for your patience as we worked with our partner to resolve the issue.