PushPay experienced a minor incident on March 4, 2022 affecting Giving Experiences, lasting 2h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 04, 2022, 06:03 AM UTC
Our Engineers are investigating an issue impacting Web Giving. Some users may experience slow load times or timeouts in the Web Giving experience. We appreciate your patience as we investigate and will provide an update as soon as we are able.
- identified Mar 04, 2022, 06:41 AM UTC
We have identified the cause and are seeing load times normalize. We are continuing to monitor our systems to ensure full recovery
- identified Mar 04, 2022, 06:41 AM UTC
We have identified the cause and are seeing load times normalize. We are continuing to monitor our systems to ensure full recovery.
- monitoring Mar 04, 2022, 07:25 AM UTC
We have deployed a fix and are seeing load times normalize. We are continuing to monitor our systems to ensure full recovery.
- resolved Mar 04, 2022, 08:46 AM UTC
Our Engineers have confirmed full resolution of the Web Giving load time issue. We appreciate your patience as our team worked to resolve the issue.