PushPay experienced a minor incident on March 22, 2022 affecting Giving Experiences, lasting 3h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 22, 2022, 12:17 AM UTC
We have identified an issue that our SMS partners are currently experiencing. This is impacting users' ability to send and receive SMS messages to the T-Mobile network in the US. Our SMS partners are investigating the issue, and we will provide updates here as we are able.
- monitoring Mar 22, 2022, 03:09 AM UTC
T-Mobile have implemented a fix for the issue that has been impacting users’ ability to send and receive SMS messages. Our teams are continuing to monitor the issue. We will provide updates here as we are able.
- resolved Mar 22, 2022, 03:34 AM UTC
Our SMS partners have resolved the problem and SMS delivery has returned to normal. We appreciate your patience while we worked with our partners to resolve this issue.