PushPay experienced a minor incident on August 27, 2022 affecting Giving Experiences, lasting 1h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Giving Experiences
Update timeline
- identified Aug 27, 2022, 10:33 AM UTC
One of our downstream partners is experiencing an issue with tokenizing new credit/debit cards, which is preventing donors from adding new credit/debit cards in Pushpay. Existing card and new or existing ACH payment methods are able to be used by donors during this time. We appreciate your understanding while we work closely with our partner to quickly resolve the issue.
- resolved Aug 27, 2022, 12:12 PM UTC
Our downstream partner has fully resolved this issue. Donors should now be able to add new credit/debit cards within Pushpay. Thank you for your patience as we worked with our partner to resolve the issue.